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Introduction

This Privacy Policy outlines our continued commitment to protecting the privacy of individuals who visit https://www.keenserps.com/ website, (hereinafter referred to as “the Site”) register and use our service as a subscriber and end users accessing information provided on our platform.

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

Policy Scope

  • What information we collect about you
  • How we use information we collect
  • How we share information we collect
  • How we store and secure information we collect
  • How to access and control your information
  • How we transfer information we collect internationally
  • Other important privacy information

Policy Scope

In this Policy, personal information means information relating to an identified or identifiable natural person. An identifiable person is a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity. The use of information collected through our service shall be limited to the purpose of providing the service for which the subscriber has applied.

Subscribers to our services are exclusively responsible for ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our services by individuals (also referred to as “Data Subjects”) with whom our subscribers interact.

We collect information under the direction of our subscribers and have no direct relationship with individuals whose personal information we process in connection with our subscribers’ use of our services. If you are an individual who interacts with a subscriber using our services (for example, you are a customer of one of our subscribers) and would either like to amend your information, have your information deleted, or no longer wish to be contacted by one of our subscribers that use our services, please contact the subscriber that you interact with directly.

Information You Provide to Us

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Website Information.”

We collect website information using the following technologies:

a) “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit Allaboutcookies.org.

b) “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

c) “Web beacons,” “Tags,” and “Pixels” are electronic files used to record information about how you browse the Site.

The types of information we may collect include:

  • Identifiers, such as your name, email address, postal address, online identifier, account name, and phone number;
  • Identifiers such as business name, username, account number, and password;
  • Commercial information, such as product wish lists, order history, or marketing preferences;
  • Internet or other electronic network activity information, including browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement;
  • Information about your business such as company name, size and type;
  • Demographic information such as your age, education, gender, interests, and zip code;
  • Payment information such as your credit information, credit card, debit card, or bank account number, other financial information, or communications preferences;
  • Any other information you choose to provide;

Information We Collect from Other Sources

We may obtain information from other sources and combine that data with information we collect through our Services. For example, we use a third party to gather information to know how many users access a specific webpage and the links clicked.

Use of Information

We use the information we collect to identify and research opportunities and businesses that we may be interested in doing business with. We also use the information we collect to:

  • Provide, maintain, and improve our offerings and services;
  • Send you technical notices, updates, security alerts, and support/administrative messages, and respond to your comments, questions, and customer service requests;
  • Administer your account and fulfill your orders and requests for product or service information;
  • Provide product updates;
  • Assess the needs of your business to identify and promote suitable products for you;
  • Communicate with you about products, services, offers, and events offered by Keen Serps and others, and provide news and information we think will be of interest to you;
  • Conduct research as well as monitor and analyze trends, usage and activities in connection with and to improve our Services;
  • Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Keen Serps and others;
  • Cooperate with law enforcement and protect the rights of our customers;
  • Comply with our legal obligations; and
  • Carry out any other purpose described to you at the time the information was collected.

Sharing of Information

In the preceding 12 months we have disclosed the following categories of personal data for commercial or business purposes: (1) identifiers, (2) demographic information, (3) internet or other electronic network activity information, and (4) commercial information such as order history and marketing preferences. We have not sold any personal information to third parties for business or commercial purposes in the preceding 12 months.

We will not share data except in the following circumstances:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Keen Serps or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • Between and among Keen Serps and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and
  • With your consent or at your direction.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

We do not and will not sell personal information.

Online Advertising and Analytics

Online Analytics

We may use third-party web analytics services on our web solutions, such as those of Google Analytics. These service providers use the sort of technology described in the section entitled ‘How we use information that we collect about you’ to help us analyse how users use the services, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the services. We also use Google Analytics for certain purposes related to online marketing, as described in the following section.

Security

Keen Serps takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Legal Basis for Processing (EEA only):

If you are an individual from the European Economic Area (EEA), our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where:

(a) we have your consent to do so,

(b) where we need the personal information to perform a contract with you (e.g. to deliver the services you have requested), or

(c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our (or a third party’s) legitimate interests which are not already described in this notice, we will make clear to you at the relevant time what those legitimate interests are.

If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided further at the bottom of the document.

Sharing Of Information Collected

Third-Party Service Providers:

We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, backup, storage, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights:

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required by law.

With Your Consent:

We may also share personal information with third parties when we have your consent to do so.

International Transfer of Information Collected

Our Site provides online forms and workflow automation tools.  We primarily store personal information about Site visitors and subscribers within the European Economic Area (the “EEA”), the United States and in other countries and territories. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which our company has operations for the purposes described in this Policy.

Whenever Keen Serps shares personal information originating in the European Economic Area (EEA) with Keen Serps entity outside the EEA, it will do so on the basis of its approved binding corporate rules known as Our Service Agreement, which establish adequate protection of such personal information and are legally binding on Keen Serps.

If you are visiting the Site from the EEA or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal information to the United States and other jurisdictions in which we operate. By providing your personal information, you consent to any transfer and processing in accordance with this Policy.

If you are visiting the Site from the EEA or other regions with laws governing data collection and use, please note that by providing this personal information, you acknowledge that your personal information may be transferred to the United States and other jurisdictions in which we operate.

Communications Preferences

We offer those who provide personal contact information a means to choose how we use the information provided. You may manage your receipt of marketing and non- transactional communications by clicking on the “unsubscribe” link located on the bottom of our marketing emails or you may send a request to [email protected]

How Long We Retain Your Personal Information:

We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Privacy Rights

Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at [email protected] Subscribers to our services may update or change their account and profile information by editing their profile or organization record or by contacting [email protected] for more detailed instructions. To make a request to have personal information maintained by us returned to you or removed, please email [email protected] Requests to access, change, or remove your information will be handled within thirty (30) days.

An individual who seeks access to, or who seeks to correct or, amend inaccuracies in, or delete personal information stored or processed by us on behalf of a subscriber should direct his/her query to the subscriber (the data controller). Upon receipt of a request from one of our subscribers for us to remove the data, we will respond to their request within thirty (30) days. We will retain personal information that we store and process on behalf of our subscribers for as long as needed to provide the services to our subscribers. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at [email protected]

If you are a subscriber or otherwise provide us with personal information in connection with your use of the Site or services, we will delete this information upon your request, provided that, notwithstanding such request, this information may be retained for as long as you maintain an account for our services, or as needed to provide you with our services, comply with our legal obligations, resolve disputes and enforce our agreements.

Additional Rights for EEA and Certain Other Territories:

If you are from certain territories (such as the EEA), you may have the right to exercise additional rights available to you under applicable laws, including:

  • Right of erasure: In certain circumstances, you may have a broader right to erasure of personal information that we hold about you – for example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
  • Right to object to processing: You may have the right to request that we stop processing your personal information and/or to stop sending you marketing communications.
  • Right to restrict processing: You may have the right to request that we restrict processing of your personal information in certain circumstances (for example, where you believe that the personal information we hold about you is inaccurate or unlawfully held).
  • Right to data portability: In certain circumstances, you may have the right to be provided with your personal information in a structured, machine readable and commonly used format and to request that we transfer the personal information to another data controller without hindrance.

If you would like to exercise such rights, please contact us at the contact details in the Contact Section at the bottom of this document. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. A list of contact details for the EU data protection authorities is available here.

Children’s Personal Information

We do not knowingly collect any personal information from children under the age of Adult Consent, however that age is defined in your locality or region of the world according to local legislation or International Law. Should a regional, local law not exist on adult consent, then it is accepted that the age of consent in your locale is 16 (sixteen) years of age. If you are under the age of adult consent, please do not submit any personal information through the Site or through our services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Site or our services without their permission. If you have reason to believe that a child under the age of adult consent has provided personal information to us through the Site or our services, please contact us at [email protected], and we will use commercially reasonable efforts to delete that information.

Business Transactions

We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge.

Changes to This Policy

If there are any material changes to this Policy, you will be notified by our posting of a prominent notice on the Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Site or our services constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Site and the services.